Terms and Conditions:

• Flying will be undertaken strictly as per current rules & regulations of DGCA, India.

• Route for a Joy ride on any given day/time is decided by the Air traffic control of Juhu Airport as per the runway in operation at Santacruz airport at that point of time. Clients can postpone the ride to any other time and day if they wish to fly any specific route. But cancellations of confirmed booking because of the pre-decided route will attract 20 % of a cancellation fee.

• In case of bad weather on the day of flying, the flying can be undertaken next day or any other day as convenient to the client depending on the availability of flying condition & regularity board permission.

• Cancellation by a client of confirmed booking for any reason within 24 hours to 4 hours prior to the estimated departure time will attract 50% of amount as cancellation charges. Less than 4 Hours notice will be treated as NO SHOW and the entire amount forfeited.

• 100% payment in advance at the time of booking and booking should be done at least 24 hrs before the desired date. However, on all working days, 06 hours notice will be good enough with advance payment.

• All Passengers are to report 45 min prior to estimated departure time at Gate No-1 Airports Authority of India Juhu Airport which is opposite SBI, Vile Parle (W) with valid original government ID proofs. Entry will not be possible without Hard copy of ID proof for all passengers. Passengers without original Government ID proof is treated as NO SHOW. In case the passengers are reporting less than 45 min prior to the estimated departure time, will be declared as NO SHOW Passengers and no refund will be entertained. However, if the passengers wish to fly after no show, they have an option to avail the ride by paying an additional 30% of the total amount as a conveyance fee.

• In case the passengers are foreign nationals, their passport and visa details have to be provided well in advance for submission to the ATC for authorizing their entry at the gate. The booking confirmation will be given after receipt of those documents only.

• Kestrel Aviation must be notified in writing at the time of booking of any medical conditions- physical or mental, which may affect the passenger during the flight. Failure to notify Kestrel Aviation may result in the passenger being refused travel. Failure to notify Kestrel Aviation of any such conditions those results in cancellation will result in 100% cancellation fees to the passenger, and Kestrel Aviation will not be liable for any kind of compensation to the passenger.

• Some trips may be unsuitable for customers due to age, mobility, pregnancy or physical or mental conditions. It is the customers’ responsibility to check prior to booking. Kestrel Aviation shall not be responsible to provide any special facilities unless it has agreed to do so in writing beforehand. Kestrel Aviation will do its best to meet the customers’ special requests including dietary requirements if any, but such requests do not form part of the contract and therefore Kestrel Aviation is not liable for providing these requests.

• The camera will not be allowed inside Juhu Airport and Aerial photography is strictly prohibited by the Government of India.

• Total weight of all 3 Passengers shall not exceed 245 Kgs. Max acceptable weight of one single passenger is 125 Kgs. Passengers with reduced mobility are not permitted for Joy rides.

• Children below 2 Years are not permitted. However, 2 Years and above are allowed and will occupy one seat. Charges for above 2 years kid will be the same as an adult passenger.

• There could be a third passenger taking the ride along with Couple ride PAX from our end whenever there is a single passenger booking from our company or any of our agents.

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Cancelation Policy:

• After Booking journey - 20% of charter amount.

• Upto 48 hours before journey - 50 % of charter amount.

• Less than 48 hours before journey - 75% of charter amount.

• Less than 24 hours before journey - NO REFUND.

Thanks, and Regards.!!!

Team Kestrel Aviation Pvt. Ltd.